OUR TERMS OF SUPPLY FOR YOUR MEMBERSHIP OF THE HIGHFIELD PROPERTY NETWORK

YOUR ATTENTION IS DRAWN TO CLAUSE 4.2 REGARDING THE SCOPE OF OUR SERVICES

AND TO CLAUSE 9 REGARDING PRICE, PAYMENT AND AUTO-RENEWAL OF MEMBERSHIP

1. THESE TERMS

1.1 What these terms cover. These are the terms and conditions on which we will supply services (“services”) to you as a member (“Member”) of the Highfield Property Network (“Network”).

1.2 Why you should read them. Please read these terms carefully before you complete your Membership application. These terms tell you who we are, how we will provide services to you as a Member, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. We are Rebellion Media Limited, a company registered in England Wales. Our registration number is 16294254 and our registered office is at Bridge House, 25 Fiddlebridge Lane, Hatfield, Hertfordshire, England, AL10 0SP. Our trading name is Highfield Property Network.

2.2 How to contact us. You can contact us by telephoning us on 01727 227303 or by writing to us at our registered office Bridge House, 25 Fiddlebridge Lane, Hatfield, Hertfordshire, England, AL10 0SP or by email to us at hello@highfieldpropertynetwork.com

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Membership application.

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. OUR CONTRACT WITH YOU

3.1 How the contract will be made. Submission of your application for annual Membership constitutes an offer by you to receive services from us accordance with these conditions. Your offer shall only be deemed to be accepted when we issue written acceptance of your Membership, at which point and on which date the Contract shall come into existence (Commencement Date), such acceptance to be at our sole discretion.

3.2 We only provide services in the UK. Our website is solely for the promotion of our services in the UK.

4. IMPORTANT INFORMATION ABOUT THE SERVICES

4.1 The scope of services. Membership shall entitle you to receive the services set out in the table below on an annual basis.

Service	Regularity	Detail
Online training videos	Whenever created	Modules 1, 2 & available at sign up
Hard copy book	Upon completion of the online training videos	To be posted to member as long as member has provided address
Template documents	Whenever created	Available via HPN portal
Immersive meeting	One day per month	Either face to face at venues tbc or online
Expert guidance call	One day per month	Up to 1 hour per call per month with an HPN property expert
Networking event	One event per month	Either face to face at venues tbc or online – from month 2 onwards
Electronic newsletter	Whenever created	Delivered via email
Paul’s Property Diary	Whenever created	Delivered via email

 

4.2 You must not rely upon our services as legal, financial or other appropriate advice. All written and verbal services provided by us are solely general comments and do not constitute legal, financial or other advice as to how you should conduct your business. You are strongly advised to obtain legal, financial and other advice from appropriate experts regarding all matters which are the subject of our written and verbal services. We do not accept liability for inaccuracies in any of the written and verbal services provided by us.

5. PROVIDING THE SERVICES

5.1 Annual Membership. Your annual Membership will entitle you to services for 12 months commencing on the Commencement Date.

5.2 We are not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.

5.3 Reasons we may delay the supply of services to you. We may have to delay the supply of a services to:

(a) deal with technical problems or make minor technical changes; or

(b) amend the services to reflect changes in relevant laws and regulatory requirements.

6. YOUR RIGHTS TO END THE CONTRACT

6.1 You can always end your contract with us. Your rights when you end the contract will depend on how we are performing and when you decide to end the contract:

(a) If you are ending the contract because of something we have done, see paragraph 6.2;

(b) If you have just changed your mind about the services, see paragraph 6.3. You may be able to get a refund if you are within the cooling-off period, provided that we have not commenced providing services;

(c) If we are not at fault and there is no right to change your mind but you wish to cancel the automatic renewal of your annual Membership, see paragraph 9.8 of these terms.

(d) If you are facing financial hardship see paragraph 11.5 for the right to suspend your membership.

6.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any services which have not been supplied and you may also be entitled to compensation. The reasons are:

(a) there is a risk that supply of the services may be significantly delayed because of events outside our control;

(b) we have suspended supply of the services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than four weeks; or

(c) you have a legal right to end the contract because of something we have done wrong.

6.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). You have a legal right to change your mind within 14 days of the Commencement Date and to receive a refund. If you subsequently cancel the contract within the Cancellation Period, you agree to pay for services accessed within that period, such costs being proportionate to the services that have been provided at the following fees; videos £1,000 per module, downloadable content £500, administration fee £250. We may deduct these costs from any amount to be reimbursed to you. Please contact us by telephoning us on 01727 227303 or by writing to us at our registered office Bridge House, 25 Fiddlebridge Lane, Hatfield, Hertfordshire, England, AL10 0SP or by email to us at hello@highfieldpropertynetwork.com in order to exercise your right to change your mind.

7. Our rights to end the contract

7.1 We may end the contract if you break it. We may end the contract for services at any time by writing to you if you do not make any payment to us when it is due and you still do not make payment within 2 working days of us reminding you that payment is due.

7.2 You must compensate us if you break the contract. If we end the contract in the situation set out in paragraph 7.1 you will be required to pay all remaining instalments of your prevailing annual Membership as reasonable compensation for the net costs we will incur as a result of our ending the contract. 7.3 We may withdraw the services. We may write to you to let you know that we are going to stop supplying the services. We will let you know at least 28 days in advance of our stopping the supply of the services and will refund any sums you have paid in advance for services which will not be supplied.

8. IF THERE IS A PROBLEM WITH THE SERVICES

8.1 How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can contact us by telephoning us on 01727 227303 or by writing to us at our registered office Bridge House, 25 Fiddlebridge Lane, Hatfield, Hertfordshire, England, AL10 0SP or by email to us at hello@highfieldpropertynetwork.com

8.2 Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this contract. You can ask us to repeat or correct any service which is not carried out with reasonable care and skill, or get some money back if we can’t correct it. Nothing in these terms will affect your legal rights.

9. PRICE, PAYMENT AND AUTO-RENEWAL

9.1 Where to find the prices. The one-time sign up fee (“Signing Fee”) and the annual Membership price (both of which includes VAT) will be the prices indicated on the application pages when you made your application.

We take all reasonable care to ensure that these prices as advised to you are correct. However please see paragraph 9.3 for what happens if we discover an error in the prices.

9.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your application date and the date we supply the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.

9.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, the prices indicated on the application pages may be incorrect. We will normally check prices before accepting your application so that, where any correct pricing at your application date is less than our stated price at your application date, we will charge the lower amount. If any correct pricing at your application date is higher than the price stated to you, we will contact you for your instructions before we accept your application.

9.4 When you must pay and how you must pay. The Signing Fee to cover the initial administration costs associated with setting up a new Membership and direct debit agreement will be payable by you to us upon the Commencement Date through our online payment portal. The annual Membership fee will be collected from you by us in monthly instalments by Direct Debit or or by charging the payment details provided on our payment portal on or after the first working day of each month. Each payment made is not refundable under any circumstances.

9.5 What to do if you think you have been wrongly charged. If you think you have been wrongly charged, please contact us promptly to let us know.

9.6 You must pay an administration fee for any payments which are not honoured. If any Direct Debit is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay us on demand an administration fee of £20. If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole election, either suspend or terminate your Membership, upon having given you written notice of our intention to do so.

9.7 You may need to pay a new Signing Fee if you terminate your Membership. Any lapses in Membership, including due to non-payment of fees or failure to renew, may result in a new Signing Fee being payable.

9.8 Your annual Membership will renew automatically at the new rate. Your annual Membership renews automatically on each annual anniversary of the Commencement Date unless you notify us or we notify you in writing of an intention not to renew the annual Membership at least 5 days prior to such renewal. We will notify you at least 30 days prior to each annual Membership automatic renewal of any increase to our annual Membership fee, such increase to apply immediately upon automatic renewal.

10. HOW WE MAY USE YOUR PERSONAL INFORMATION

10.1 How we may use your personal information. We will only use your personal information as set out in our Privacy Policy which is hyperlinked here.

11. OTHER IMPORTANT TERMS

11.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms. 

11.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

11.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.

11.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland or in Northern Ireland you can bring legal proceedings in respect of the services in either the Scottish or Northern Irish courts respectively or in the English courts.

11.5 If you are facing financial hardship you have the right to suspend your membership once in any rolling 12-month period for up to a maximum of 3 consecutive months by telephoning us on 01727 227303 or by writing to us at our registered office Bridge House, 25 Fiddlebridge Lane, Hatfield, Hertfordshire, England, AL10 0SP or by email to us at hello@highfieldpropertynetwork.com